Epic Update and Downtime November 16 2022   
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Epic Update and Downtime November 16 2022

What you need to know

The next quarterly update to the Epic system is scheduled for Wednesday, November 16, 2022 from 1 a.m. - 4 a.m. This update will include changes to Epic applications to increase efficiency, improve care delivery and meet new regulatory requirements. DTS will also use this downtime window to perform updates and maintenance to other systems.

The system is in a "Read Only" state which allows full access to retrieve information including census, results and medication records, but does not allow update or changes.

Information in Epic is up-to-date when the downtime begins. However no new information will appear until the downtime is completed. Scheduled reports from Epic and Epic data on Enterprise Analytics & Insight will be delayed due to this downtime.

Please take the time to review your local procedures.

About the Epic Changes

Notable changes in this update include:

  • The Procedural Navigator
  • Patients can now request and retrieve their medical records themselves - no paper forms needed. The online request in MyChart discretely captures all the needed information so that, in most cases, a patient's records can be released automatically, without any interventions from HIM staff.
  • Automatically cancel upcoming appointments and surgical cases for patients who deliver, are induced, or experience loss

Epic Customization will be temporarily unavailable beginning Sunday evening, November 13 and lasting until the update is complete on Wednesday, November 16. These include:

  • Creating or editing filters in Chart Review
  • Applying filters in work lists
  • Customizing advanced settings for Charge Router Reconciliation and Routed Charges reports
  • Creating or editing SmartPhrases and SmartLinks
  • Personalizing dashboards
  • Creating, Editing, and Sharing NoteWriter Macros
  • Creating or editing QuickActions
  • Adding users to In Basket pools

For details on what to do in each situation, click here for a tip sheet.


Application-specific educational materials will be available on the Epic Learning Home Dashboard and on the Epic Resource Center beginning November 1.  

Team members can also preview update changes in the Epic Playground beginning October 25.


Visit: MySupport.hmhn.org


  • Internal Extension: x3333
  • External Phone Number: 848-237-3333 

Email: EpicServiceDesk@hmhn.org

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