Networkwide system downtime on Sunday February 26

All network traffic, including email, VPN, Internet access and any third-party applications that require Internet access, will be unavailable from 8 p.m. to 10 p.m. on Sunday, February 26, 2023.

The downtime will test the network’s "Airplane Mode'' that in the case of a large-scale malware/cyberattack will block all inbound and outbound traffic at the network perimeter. This is part of HMH's defenses against cyberattack.

ON CALL: If you are a clinician on-call during this time, you will NOT have network remote access, and will only be able to provide support while onsite within the HMH network.

During the downtime, DTSServiceDesk@hmhn.org, EpicServiceDesk@hmhn.org and MySupport will not be available. Issues should be submitted by phone only:

Internal Extension: x3333

External Phone Number: 848-237-3333

The Service Desk will be fully staffed during the downtime and will be available as systems are brought back online.