Resolving Tap-and-Go Sync Issues After Password Change

What You Need To Know

WHAT: Users who use ChromeOS shared Tap-and-Go devices may experience sync issues to their Citrix icons after a password change. 

DETAILS: If this occurs, please follow these steps:

• Reboot the device.
• Manually log in with username and password (do not use tap badge).
• You will only need to manually log in once, and can resume using the badge to log in thereafter.

  
 For Help or More Information

• MySupport.hmhn.org
• Internal Extension: x3333
• External Phone Number: 848-237-3333  
• Email: EpicServiceDesk@hmh.org