What are Care Transformation Services   
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What are Care Transformation Services

Care Transformation Services (CTS) is the term used by Hackensack Meridian Health (HMH) to designate its clinical service lines. These service lines are a way of joining similar services around diseases (e.g., cancer, stroke, heart, etc.) or other care dimensions (e.g., OB/GYN, pediatrics, etc.) in an effort to provide seamless, value-based, patient-centered care.

What CTSs have been selected to be in focus at HMH?

  • Behavioral Health and Integrative Medicine
  • Neurosciences
  • Orthopedics
  • Oncology
  • Cardiovascular
  • OB/GYN
  • Pediatrics
  • Emergency Medicine
  • Primary Care
  • Rehabilitation

Why have these CTSs been selected?

These CTSs give HMH the opportunity to connect with and positively impact many lives because these specialty areas represent:

  • Large clinical services that generate the majority of HMH’s clinical volume.
  • The main drivers of both revenue and expense at HMH.

How do these two delivery systems compare?

With a Traditional Delivery System there is greater variability of care and performance because there is a siloed and inconsistent approach.

A CTS Integrated Delivery System can achieve superior quality, greater efficiencies, and better care coordination because there is a consistent approach across the network, which results in true “systemness.”

Who makes up the CTS Leadership Team?

The goals of the HMH CTS Leadership Team is to:

  • drive standards of care using evidence-based medicine to create metrics, protocols and care pathways to meet both quality and cost goals.
  • develop network-wide strategies that will further strengthen the HMH CTSs, resulting in significant program growth and increased access to care.
  • support the implementation of network-wide strategies.
  • monitor CTS performance metrics such as quality, patient and team member satisfaction, volume, etc.
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